PRIVACY POLICY

Introduction

WHO ARE WE?

Leaps Innovation Ltd (“we/us“) refers to any assets owned by Leaps Innovation Ltd namely: discoverleaps.com (“discoverleaps.com”)

When you use www.discoverleaps.com together with any other website owned or controlled by us you trust us with your information.  By helping you understand our privacy practices we want to show that we are committed to keeping that trust.

This privacy notice (together with our terms of use and any other documents referred to on it) describes how we collect and use personal information about you in accordance with data protection legislation. This privacy policy applies to any users who share information with us. The information you share with us helps us make your user experience better and to deliver more relevant content. We want to be clear and informative to our users and to ensure that we provide the best service possible.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information.

OUR DATA PROTECTION PRINCIPLES

We will comply with data protection law. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.

Data Controller

The data controller is LEAPS Innovation Limited.  This means that we are responsible for deciding how we hold and use personal information about you.

Our nominated representative is Ross Thornley

Our Data Protection Registration Number is: ZA318800

Last modified: 16 April 2018

Effective date: 16 April 2018

DATA COLLECTION AND USE

Our Legal Basis for Processing Personal Data


Summary: We have several legal bases for processing your personal data. In each case, we have chosen the least intrusive method for our users, anonymising data where possible in providing our service.

Personal Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Performance of a Contract

We may need to process your personal data in order to fulfil our contractual obligations with you.

Consent

Where we process your personal data for direct marketing, whether for the purpose of sending communications from us or from our business partners (third parties) it will be based on us having obtained valid opt-in consent from you to do so. You may remove your consent at any time.

Legitimate Interest

Where we process your personal data to provide our services. 
We may process your personal data to keep audit logs, keep data security or to perform research and development. We may also process user data on a non-identifiable basis to develop insight on the behaviour of our users. You have the right to withdraw your consent at any time.

THE INFORMATION WE COLLECT


Summary:

In order to provide our service across our digital platforms, we collect data from our users. This may be in the form of personal data such as your email used to create your account.  In each case, we process this data in the most sensitive manner possible.

Information You Provide

All of the information you provide helps ensure that we can tailor our services just for you and make them as relevant as possible.

Information Created

In order for us to maximise your experience with us, we collect some information when you use our services. This includes:

Order Information

In order to optimise your experience with us, we may use the details of any services you request from us and any enquiries you address to us, this may include references you make to other parties such as previous suppliers, their pricing, goods and services.

Electronic Communications and Calls

To give you everything we have to offer we may contact you by telephone regarding your business with us, these calls may be recorded for training and quality purposes. We also may text you and replies to these text messages may be collected. Other electronic communications we may have with you may also be collected.  Electronic communications may include, but are not limited to email, SMS (text message), Facebook messenger and similar internet-based messenger services.

Information from Other Sources

We often work with partners who may hold information about you that they may then share with us in order to maximise the value of services we provide to you or goods or services you may provide to us.

Provide Personal Information

If you have provided information which is incorrect or inaccurate, then the service that you receive from us may be limited.  You can contact us at any time to update your information.

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.

HOW WE USE YOUR INFORMATION

Summary: We use the information we collect to provide our services. It’s this data that allows us to personalise the services we provide.

We use the information collected for the following purposes:

Communications from Us

We may use the information we collect to communicate with you via your consented forms of communication. This may include us doing the following:

  • Information about you and your business;
  • Updating you with our new products and services;
  • Contacting you with regards to offers;
  • Keeping you up to date with the latest products and services we offer.

Change of Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 


Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Automated Decision-Making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.  We are allowed to use automated decision-making in the following circumstances:

  • Where we have notified you of a matter that is to be followed by an automated future action.
  • Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
  • In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making unless we have a lawful basis for doing so and we have notified you. 
We do not envisage that any decisions will be taken about you using automated means, however, we will notify you in writing if this position changes.

Cookies and Third-Party Technologies

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We may use cookies and similar technologies for purposes such as:

  1. Authenticating users
    1. Remembering user preferences and settings
    2. Determining the popularity of content
    3. Delivering and measuring the effectiveness of advertising campaign
  2. Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

INFORMATION SHARING AND DISCLOSURE


Summary: We treat the information we collect from our suppliers and/or customers with the utmost care.  Some of our products and services require that we share information with other users or at your request, or when you have submitted a form.  You can withdraw this consent at any time.

  1. With Your Consent or to Fulfil a Contract

If you specifically consent to us doing so or it is necessary for us to fulfil a contract with you, we may share your information with business partners, suppliers and subcontractors, but only in accordance with consent from you.  You may withdraw your consent at any time.

We also partner with the following businesses to administer the services we offer.

  • Cloud storage companies
  • Web store and promotional sales sites
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

  1. With the General Public When You Submit Content to a Public Forum

We love hearing from our users – including through public forums such as the comments sections on our site, social media and certain upload features on our network.  When you communicate with us through those channels, your communications may be viewable by the public.

  1. For Legal Reasons or in the Event of a Dispute

We may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

INFORMATION RETENTION AND DELETION


Summary: We adhere to a strict retention policy, after which we will no longer process your data.  We retain your information while your account with us remains active unless you ask us to delete your information or your account.  We deem an account to be active if there has been any engagement by the user, who may be a supplier or customer, within a 4-year window +90 day, to attempt to re-engage a user.  After this period any personally identifiable information is deleted or anonymised.

  • If you have been contacted by phone then a recording of your call may be kept for up to 3 months to ensure quality assurance in our business practices.
  • Any financial information that you share with us may be kept for up to 6 years in accordance with the FCA

If you would like us to delete or anonymise your information, then please email privacy@humanity-unite.com.

Storage of Your Data

The data that we collect from you will normally be transferred to, and stored at, a destination inside the European Economic Area (“EEA“), but sometimes it is transferred outside of EEA and where we do so, we take steps to ensure the protection of data including the use of the EU/US privacy shield scheme.  It may also be processed by staff operating inside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers.  Any payment transactions will be encrypted using SSL technology.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Security

We have put in place measures to protect the security of your information.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who need to know such information. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

CHOICE AND TRANSPARENCY

Summary: By using our service or features, you do not forfeit any rights. We make it easy for our users to withdraw their consent at any time.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes by withdrawing consent to do so. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@humanity-unite.com.

Privacy Settings

We are committed to giving you choice and transparency. If you want to amend your privacy preferences, you can contact us at privacy@humanity-unite.com.


Marketing Consent

To either opt-in or opt-out from the different forms of marketing, which includes the different forms of electronic marketing (email, SMS (text message), and other forms of internet-based communication) and phone calls from us or from our partners then you can contact us at privacy@humanity-unite.com.

Accessing and Correcting Your Information

We will always give you the right to access information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation.

If you believe any of your information we hold is incorrect you may request correction by contacting us at privacy@humanity-unite.com.

Under certain circumstances, by law, you have the right to:

  1. Request erasure of your personal information.

This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.

  1. Request the transfer of your personal information to another party.

Both can be actioned by contacting us at privacy@humanity-unite.com.

UPDATES TO OUR PRIVACY POLICY

Summary: We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.

We will always keep you informed, so any updates we make to our privacy policy in the future will be posted on this page and, where appropriate, we will notify you by email.  Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated on 16 April 2018.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@humanity-unite.com.  You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues.  You can contact the ICO here.

TERMS AND CONDITIONS

Full TERMS & CONDITIONS Relating to the supply of goods & services by Leaps Innovation

These are Leaps Innovation’s Full Terms and Conditions of Business and should be read in conjunction with the Order Form agreed between Leaps Innovation and the Customer and the applicable Service Schedule for the service required.

1 Definitions and Interpretation

1.1 In the Agreement the following expressions will have the following meanings unless inconsistent with the context:

“Acceptable Use Policy” – the acceptable and fair use policies of Leaps Innovation and any Third Party Services Providers from time to time applicable

“Agreement” – the agreement between Leaps Innovation and the Customer for the provision of Services and/or Products formed by these conditions, the terms of the Order Form and the Service Schedule

“Business Day” – a day which is not a Saturday, Sunday or Public Holiday in England

“Business Hours” – 9am to 5pm on each Business Day

“Confidential Information” – all information in respect of the business of a party including any ideas; business methods; finance; prices, business, financial, marketing, development or manpower plans; customer lists or details; computer systems and software; products or services, including know-how or other matters connected with the products or services manufactured, marketed, provided or obtained by a party, and information concerning a party’s relationships with actual or potential clients, customers or suppliers and any other information which, if disclosed, will be liable to cause harm to that party

“Contract Year” – the period of 12 months from the Effective Date and each successive period of 12 months during the continuance in force of the Agreement or, in respect of the final Contract Year under the Agreement, the period from the end of the penultimate Contract Year to the date of termination of the Agreement, if shorter

“Customer” – as identified on the Order Form

“Customer Personnel” – all employees and other personnel of the Customer and all agents, contractors and other users of the Services

“Effective Date” – the date set out in the Order Form

“Fees” – the charges due to Leaps Innovation as set out in the Order Form or Service Schedule, as may be amended from time to time pursuant to these conditions or the Service Schedule

“Initial Term” – the initial term of the Agreement as set out in the Order Form

“Leaps Innovation” – Leaps Innovation Ltd registered in England, No. 10602338, whose registered address is at Allen House, East Borough, Wimborne, BH21 1PF together with its associated or subsidiary companies.

“Leaps Innovation Equipment” – any hardware, software, or other equipment provided by Leaps Innovation to the Customer in connection with the provision of the Services or otherwise used by Leaps Innovation to provide the Services

“Order Form” – the order form signed by the Customer detailing the Services and/or Products to be supplied by Leaps Innovation

“Products” – any hardware, software, or other equipment sold or licensed by Leaps Innovation to the Customer as identified in the Order Form, as may be amended from time to time pursuant to paragraph 3.5 of these conditions

“Services” – the service provided by Leaps Innovation as identified in the Order Form, as may be amended from time to time pursuant to paragraph 3.5 of these conditions or the Service Schedule

“Service Schedule” – any service schedule applicable to the particular Services and Products, as identified in the Order Form

“Service Levels” – any service levels applicable to the Services as set out in the Service Schedule

“Third Party Services” – any part of the Services which Leaps Innovation procures from a third party, and any third party services which Leaps Innovation uses in order to provide the Services

“Third Party Services Provider” – the provider of any Third Party Services

1.2 If there is a conflict between any of these conditions, the Order Form and the Service Schedule, the conflict will be resolved according to the following order of priority:

1.2.1 the Order Form,

1.2.2 the Service Schedule, and

1.2.3. these conditions

1.3 The headings to these conditions and in the Order Form and Service Schedule are for convenience only and shall not affect their construction or interpretation.

1.4 Any phrase in the Agreement introduced by the term “include”, “including” “in particular” or any similar expression will be construed as illustrating and will not limit the meaning of the words proceeding that term.

2 Contractual Form of Agreement

2.1 These conditions, together with the other terms set out in the Agreement, will apply to all contracts and agreements between the parties to the exclusion of all other terms and conditions and all previous oral or written representations, including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order or similar document, whether or not such document is referred to in the Order Form.

2.2 Each order or acceptance of a quotation for Services or Products will be deemed to be an offer by the Customer to purchase Services or Products upon these conditions. The Agreement is formed when the order is accepted by Leaps Innovation, by way of e-mail confirmation or any other written acknowledgement. No contract will come into existence until such written acknowledgement of the order is issued by Leaps Innovation. 2.3 Any quotation provided by Leaps Innovation is valid for a period of 7 days only from its date, provided Leaps Innovation has not previously withdrawn it.

2.4 All orders are non-cancellable. Without prejudice to this, no Products may be returned by the Customer following delivery unless they fail to comply with their specification due to defects in material or workmanship, and then only in accordance with the provisions of paragraph 7.1.

2.5 Leaps Innovation will be entitled to make changes to these conditions at any time and the Customer will be subject to any such amended conditions from the date that such changes are made. The most recent version of these conditions from time to time will be found at www.discoverleaps.com and the Customer shall check periodically for changes. Posting changes to these conditions at www.discoverleaps.com shall be deemed to be sufficient notice to the Customer of such changes.

3 Leaps Innovation, Rights and Obligations

3.1 The Services and the Products to be provided to the Customer are as described or referred to on the Order Form and the Service Schedule.

3.2 Time for performance or delivery is not of the essence and any timescales for performance or delivery given by Leaps Innovation are estimates only. Leaps Innovation will use its reasonable endeavours to provide the Services and deliver the Products in accordance with any timescale set out on the Order Form, but will not be liable to the Customer where it fails to meet any timescale.

3.3 Leaps Innovation will not be liable for any failure to provide the Services and/or deliver the Products resulting from any breach by the Customer of the Agreement.

3.4 Leaps Innovation will not be obliged to provide any Services or Products not referred to in the Order Form.

3.5 Leaps Innovation may at any time and from time to time improve, correct or otherwise modify all or any of the Services and/or Products (including substituting software and/or Products with software or equipment of similar specification) provided that such modification does not materially adversely affect provision of the Services to the Customer or the functionality of the Products. Leaps Innovation will endeavour to give the Customer reasonable notice of any such modification, where this is reasonably practicable.

3.7 Risk of damage to or loss of the Products or essential program materials will pass to the Customer on delivery.

3.8 Ownership of the Products will not pass to the Customer until Leaps Innovation has received in full (in cash or cleared funds) all sums due to it in respect of:

3.8.1 the Products; and

3.8.2 all other sums which are or which become due to Leaps Innovation from the Customer on any account.

3.9 Until ownership of the Products has passed to the Customer, the Customer must hold the Products on a fiduciary basis as Leaps Innovation’s bailee and maintain the Products in satisfactory condition insured on Leaps Innovation’s behalf for their full price against all risks to the reasonable satisfaction of Leaps Innovation.

3.10 The Customer’s right to possession of the Products will terminate immediately if any of the circumstances set out in paragraph 9.4 occur.

3.11 Leaps Innovation will be entitled to recover payment for the Products notwithstanding that title in any of the Products has not passed from Leaps Innovation.

3.12 On termination of the Agreement, howsoever caused, Leaps Innovation’s rights contained in paragraphs 3.8 to 3.11 will remain in effect.

3.13 Subject to the conditions set out in this clause, all Intellectual Property and Intellectual Property Rights shall remain the property of Leaps Innovation:

3.13.1 All project work, retainer work, fee-paid or free client work provided by or on behalf of Leaps Innovation remains the Intellectual Property of Leaps Innovation and is owned by Leaps Innovation, unless the transfer of IP is agreed in writing at the beginning of a project or agreed during a project phase.

3.13.2 Transfer of the ownership of IP can be quoted on request and is never quoted as a matter of course. Certain aspects (such as illustrations and photographic images etc) provided by third-parties to Leaps Innovation for the purposes of final client delivery may be subject to shared IP, owned jointly between the supplier and Leaps Innovation, with all copyrights recognised. The client may also participate in the ownership of the IP though Intellectual Property Rights agreements.

3.13.3 All client work is subject to Intellectual Property Rights, given by Leaps Innovation to the Client. The term “Intellectual Property Rights” means, copyrights, database rights, rights in logos, content, inventions, trade secrets and know-how, patents, all rights of whatever nature in computer software and data, all rights of privacy and all intangible rights and privileges of a nature similar to any of the above, in every case in any part of the world and whether or not registered; and including all granted or pending registrations, and all rights to make applications for registration in respect of any of the same.

3.13.4 The effect of 3.13.3 above is that a license to use any or all of these elements within the context of normal client business is allowed and conferred to the client as part of the commissioning of and production of client work and assets. This same license is also extended to agencies of the client, whether present or future, who may, in the course of normal client business and support, need to utilise any or all of the assets wherein IP is owned by Leaps Innovation.

3.13.5 All Intellectual Property Rights in the content and design of digital or non-digital assets and any material emailed to the client or otherwise supplied to the client in conjunction with online or offline projects are the property of Leaps Innovation. No use or reproduction of any Leaps Innovation Intellectual Property, including any trademarks, registered or unregistered, for any reason is permitted without written permission from Leaps Innovation or without Intellectual Property Rights being granted.

3.13.6 Any materials supplied by the Client for incorporation in a website or any other materials added by the Client to the contents of a website, together with any associated Intellectual Property Rights attaching thereto shall remain the property of the Client.

3.13.7 The software and codes, which operate prototypes, designed and developed by Leaps Innovation, is proprietary software and coding and may not be used by or on behalf of the Client except as expressly allowed under these Terms. The Client may not copy, reverse engineer, modify or otherwise deal with the software and coding without Intellectual Property Rights first being granted by Leaps Innovation.

4 Customer Obligations

4.1 The Customer will provide Leaps Innovation with all the information, instructions and assistance that Leaps Innovation may reasonably require in order to carry out its obligations under the Agreement. The Customer shall co-operate fully and in good faith with Leaps Innovation and with any applicable Third Party Services Provider. The Customer shall provide all reasonably necessary physical access to Customer premises and other sites at all reasonable times as required (including access for the purposes of installation, inspection, maintenance, replacement, upgrade, or removal of  Products, Leaps Innovation Equipment and any other equipment associated with the Services), facilities at such premises and sites, assistance with testing and other assistance to Leaps Innovation that Leaps Innovation shall reasonably require to perform its obligations under the Agreement, and the Customer shall comply with any reasonable operating instructions issued by Leaps Innovation from time to time.

4.2 If Leaps Innovation is provided with any incorrect information or instructions in connection with the Services, then the Customer shall pay any reasonable additional and/or wasted costs and expenses incurred or suffered by Leaps Innovation as a result in setting-up and/or providing the  Services.

4.3 Where Leaps Innovation or any Third Party Services Provider is working on Customer premises, the Customer shall ensure a safe working environment in compliance with all applicable health and safety laws.

4.4 Leaps Innovation reserves the right to refuse access to its premises and servers to anyone.

4.5 The Customer shall not use the Services, any Leaps Innovation Equipment or any Customer equipment which is located on Leaps Innovation premises:

4.5.1 to provide, store, host, link to or connect to illegal content, content designed to offend or cause needless anxiety to others, any material which is abusive, indecent, defamatory, obscene, threatening, menacing or likely to cause harassment or which is in breach of any copyright, confidence, privacy or any other rights or scanning software;

4.5.2 to distribute illegal, copyright infringing, indecent or offensive material;

4.5.3 to send or procure the sending of any unsolicited e-mail; or

4.5.4 in an unlawful manner or for any illegal purpose.

4.6 Whether or not express reference is made to Customer Personnel in the relevant provision, the Customer will procure that all Customer Personnel comply with all the duties, obligations and restrictions imposed on the Customer by the Agreement, to the extent such duties, obligations and restrictions are applicable to the Customer Personnel. Any act or omission of any Customer Personnel which, if it had been committed or omitted by the Customer, would have been a breach of the Agreement by the Customer will be deemed to be a breach of the Agreement by the Customer who will be liable to Leaps Innovation accordingly.

4.7 Where the Products include any software, the same is provided on a licensed basis in accordance with the licence terms and conditions applicable thereto, which the Customer agrees that it will comply with.

4.8 Sign-off: Following completion of any pre-defined phase or project, the Client is required to check, approve and sign-off any work prior to final production. Any discrepancies, and/or mistakes identified after a successful sign-off are accepted as the responsibility of the Client

5 Suspension

5.1 Without prejudice to any other right or remedy that it may have in such circumstances, Leaps Innovation reserves the right to suspend provision of any part of the Services where:

5.1.1 subject to clause 5.1.2 below, the Customer’s use of any of the Services is found to be monopolising the resources available (this policy is only implemented in extreme circumstances and is intended to prevent misuse of the Services); or

5.1.2 the Customer is in breach of the clause 5.1.1 above,or paragraph 4.6, or is otherwise in material breach of the Agreement and fails to rectify such breach within 7 days of a written request from Leaps Innovation requiring the same to be rectified;

6 Payment

6.1 All Fees payable monthly or yearly as indicated in the Service Schedule or Order Form will be paid by the Customer in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated by the Customer during the period to which the payment relates.

6.2 Leaps Innovation reserves the right to require the payment of such Fees as it shall specify in the Order Form upfront prior to the commencement of the provision of the Services or any Products or before any order is progressed.

6.3 All other Fees (unless indicated otherwise in the Service Schedule or Order Form) shall be payable by the Customer following provision of the relevant Services or delivery of the Products, or, where provision of the relevant Services continues for more than one month, monthly in arrears.

6.4 Additional Fees will become payable if the Customer exceeds agreed or stipulated bandwidth or other use levels or restrictions set out in the Service Schedule or Order Form.

6.5 Any total sum for the Fees set out in an Order Form is (unless stated in the Order Form to be a fixed and firm amount) an estimate of the Fees only and not a fixed price quotation.

6.6 Leaps Innovation shall be entitled to increase the Fees at any time, but no such increase may take effect earlier than the end of the Initial Term except where the costs incurred by Leaps Innovation in the provision of the relevant Services or Products increase through factors that are outside of Leaps Innovation’s control, including electricity and bandwidth charges and charges levied by Third Party Services Providers. Leaps Innovation shall give the Customer 30 days’ notice of such increases.

6.7 Any sums payable by the Customer to Leaps Innovation under the Agreement are exclusive of value added tax or any similar taxes, levies or duties, which will be added to such sums and be payable by the Customer at the appropriate rate.

6.8 The Customer will pay invoices within 14 days of the date of the invoice, unless otherwise agreed. Leaps Innovation may charge interest on all overdue amounts from time to time on a daily basis at a rate of 2% above the base rate of The Royal Bank of Scotland PLC, to run from the due date of payment until receipt by Leaps Innovation of the full amount (including any accrued interest) whether before or after judgment in respect of the overdue amount. Should Leaps Innovation refer your account to a collection agency (which may be a firm of solicitors), then Leaps Innovation will also add a referral fee to the amount owing. The current referral fee is £200+VAT. Leaps Innovation also reserves the right to continue to add monthly late payment charges, at the increased rate of 3.5% of the outstanding balance or £30 (whichever is higher), until payment is received for the outstanding debt. Late payment charges will be levied monthly, after, as well as before, any judgment if court proceedings for recovery are instituted.

6.9 The Customer, together with its officers, agrees that Leaps Innovation may make a search in relation to the Customer with a credit reference agency (and make other credit enquiries from time to time), keep a record of that search and enquiries, and share that information with third parties. The Customer also confirms it has the power to consent for Leaps Innovation to make enquiries about the principle directors/proprietors of the Customer with a credit reference agency.

6.10 All Fees shall be paid by such method as determined by Leaps Innovation from time to time (which may include payment by direct debit, BACS, cheque or credit card) to such account as Leaps Innovation may specify from time to time. Where the Customer authorises payment of any of the Fees by credit card then Leaps Innovation may deduct other amounts becoming payable to it under the Agreement under that credit card without obtaining additional authorisation from the Customer

6.11 All payments are due and payable in UK sterling unless otherwise agreed in the contract.

6.12 All payments to be made by the Customer will be made in full without any set-off, restriction or condition and without any deduction or withholding for or on account of any counterclaim or any present or future taxes, levies, duties, charges, fees, deductions or withholdings of any nature, unless the Customer is required by law to make any such deduction or withholding.

6.13 Leaps Innovation shall have a lien over and be entitled to retain any equipment and property of the Customer in Leaps Innovation’s possession pending satisfaction in full of the Customer’s payment obligations under the Agreement, including following any termination of the Agreement. This shall include the right to sell the same and set off the proceeds of sale against any sums owing.

7 Liability

7.1 Leaps Innovation without charge and within a period of 12 months from the date of delivery to the Customer of any product agrees that in respect of any product which is proved to the reasonable satisfaction of Leaps Innovation to not comply with specification, due to defects in material or workmanship, it shall repair or at its option replace such Product. Provided that Leaps Innovation complies with this obligation it shall have no further liability to the Customer in connection with such non-compliance. This obligation will not apply where:

7.1.1 the Product has been improperly altered in any way whatsoever, or has been subject to misuse or unauthorised repair;

7.3 Leaps Innovation does not (and nothing in the Agreement shall be construed so as to) exclude its liability (if any) to the Customer:

7.3.1 for breach of Leaps Innovation’s obligations arising under section 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982;

7.3.2 for personal injury or death resulting from Leaps Innovation’s negligence;

7.3.3 under section 2(3) Consumer Protection Act 1987;

7.3.4 for any matter for which it would be illegal for Leaps Innovation to exclude or to attempt to exclude its liability; or

7.3.5 for fraud.

7.4 Except as provided in paragraph 7.3, Leaps Innovation will be under no liability to the Customer whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any indirect or consequential loss or for any loss of profits, loss of business, loss of anticipated savings, depletion of goodwill and like loss however caused arising out of or in connection with the Agreement.

7.5 Subject to paragraphs 7.3 and 7.4, Leaps Innovation’s aggregate liability in any Contract Year under the Agreement whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or loss howsoever caused will be limited to the Fees payable in that Contract Year.

7.6 Except as set out in paragraph 7.3, Leaps Innovation hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations, express (other than those set out in the Agreement) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist in favour of the Customer.

7.7 The Customer acknowledges that the above provisions of this paragraph 7 are reasonable and reflected in the Fees which would be higher without those provisions, and the Customer will accept such risk and/or insure accordingly.

8 Force Majeure

Neither party is under any liability to the other party in respect of anything which, apart from this provision, may constitute a breach of the Agreement arising by reason of force majeure which means, in relation to either party, circumstances beyond the reasonable control of that party including acts of God, acts of any governmental or supra-national authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of Leaps Innovation or the Customer, explosion, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party’s workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.

9 Term and Termination

9.1 The Agreement shall commence on the Effective Date and shall continue in force for the Initial Term and thereafter shall continue in force unless or until terminated by one party in accordance with clause 9.

9.2 Unless stated otherwise in the relevant Service Schedule, at the end of the initial term the agreement will renew automatically for an additional Contract Year unless either party gives to the other not less than 90 days’ notice in writing before the contract renewal date.

9.3 Where a customer is terminating a Leaps Innovation service a cancellation form will be raised which will need to be signed by both parties. The notice period will not commence until this is completed.

9.4 Leaps Innovation may by written notice served on the Customer terminate the Agreement immediately if the Customer:

9.4.1 either is in material breach of any of the terms of the Agreement and such breach is incapable of remedy or, where the breach is capable of remedy, fails to remedy such breach within 14 days after service of a written notice from Leaps Innovation specifying the breach and requiring it to be remedied;

9.4.2 is due to make a payment to Leaps Innovation yet fails to make the payment for a period of one month following the due date of payment.

9.4.3 is unable to pay its debts within the meaning of section 123 Insolvency Act 1986, makes a proposal for a voluntary arrangement or convenes a meeting of its creditors to consider such a proposal, becomes subject to any voluntary arrangement, has a receiver, manager, or administrative receiver appointed over any of its assets, undertaking or income, passes a resolution for its winding-up, is subject to a petition presented to any court for its winding-up, has a provisional liquidator appointed, has a proposal made for a compromise or arrangement under Part 26 Companies Act 2006, has an administrator appointed in respect of it or is the subject of an application for administration filed at any court or a notice of appointment of an administrator filed at any court or a notice of intention to appoint an administrator filed at any court by any person or is the subject of a notice to strike off the register at Companies House;

9.4.4 has any distraint, execution or other process levied or enforced on any of its property; or

9.4.5 ceases to trade.

9.5 The termination of the Agreement howsoever arising is without prejudice to the rights, duties and liabilities of either party accrued prior to termination. The clauses in the Agreement which expressly or impliedly have effect after termination will continue to be enforceable notwithstanding termination.

9.6 Subject to the provisions of paragraph 6.13, on termination of this Agreement howsoever arising each party will return to the other any property of the other in its possession or control.

9.7 Without prejudice to any other of its rights and remedies:

9.7.1 Leaps Innovation will be entitled to remove the Customer’s data from its systems and any Leaps Innovation Equipment and/or put the Leaps Innovation Equipment to any use other than the Customer’s following termination of the Agreement. Leaps Innovation is not required to back up such data or return the same to the Customer prior to any such removal; and

9.7.2 in the event of any termination by Leaps Innovation pursuant to paragraph 9.4, or by the Customer pursuant to any provision of these conditions, the Customer shall be liable to pay or reimburse Leaps Innovation for any cancellation charges that may be due to any Third Party Services Provider or otherwise due as a consequence of such termination.

10 Data and Confidential Information

10.1 Leaps Innovation reserves the right to hold the names and other information provided by and relating to Customers in a computerised database. This data will be used to enable the provision and maintenance of Services, and may in certain circumstances be supplied Leaps Innovation to Third Party Service Providers and any other suppliers to Leaps Innovation to enable the provision or maintenance of the Services.

10.2 Customers who request an IP address assignment hereby agree to having their contact details added to the WHOIS or other relevant database or registry.

10.3 Where Leaps Innovation is processing any personal data relating to the Customer in connection with the provision of the Services, it is doing so on behalf of the Customer as a “data processor” under the Data Protection Act 1998, and the Customer is the “data controller”. Leaps Innovation will comply with its obligations under the Data Protection Act 1998 as data processor.

10.4 In particular Leaps Innovation will maintain and comply with reasonably appropriate technical and organisational measures against unauthorised or unlawful processing of that personal data and against accidental loss or destruction of, or damage to that personal data.

10.5 Each party will keep confidential:

10.5.1 The terms of the Agreement; and

10.5.2 any and all Confidential Information that it may acquire in relation to the other party.

10.6 Neither party will use the other party’s Confidential Information for any purpose other than to perform its obligations under the Agreement. Each party will ensure that its officers and employees comply with the provisions of paragraphs 10.5 and 10.6.

10.7 The obligations on a party set out in paragraphs 10.5 and 10.6 will not apply to any Confidential Information which:

10.7.1 either of the parties can demonstrate is in the public domain (other than as a result of a breach of paragraph 10.5 or 10.6); or

10.7.2 a party is required to disclose by order of a court of competent jurisdiction but then only to the extent of such required disclosure.

10.8 The provisions of paragraphs 10.5 and 10.6 will survive any termination of the Agreement for a period of Five (5) years from termination.

11 Miscellaneous

11.1 Each right or remedy of Leaps Innovation under any agreement is without prejudice to any other right or remedy of Leaps Innovation under this Agreement.

11.2 If any condition or part of the Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from the Agreement and this will not affect any other provisions of the Agreement which will remain in full force and effect.

11.3 No failure or delay by Leaps Innovation to exercise any right, power or remedy will operate as a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.

11.4 Leaps Innovation may assign, delegate, license, hold on trust or sub-contract all or any part of its rights or obligations under the Agreement.

11.5 The Contract is personal to the Customer who may not assign, delegate, license, hold on trust or sub-contract all or any of its rights or obligations under the Agreement without Leaps Innovation’s prior written consent.

11.6 The parties to the Contract do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

11.7 The Agreement contains all the terms which Leaps Innovation and the Customer have agreed in relation to the Services and Products and supersedes any prior written or oral agreements, representations or understandings between the parties relating thereto. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Leaps Innovation which is not set out in the Agreement. Nothing in this paragraph 12.7 will exclude any liability which one party would otherwise have to the other party in respect of any statements made fraudulently.

12 Applicable Law and Jurisdiction

Any reference to any law, regulation or statute shall; also mean any amendment, change, substitution or re-enactment thereof. The construction, performance and validity of the Agreement will be governed by English law and the English courts have jurisdiction to settle any disputes which may arise out of or in connection with it.

Leaps Innovation Limited:

Full Terms and Conditions of Business issue number 17.06 v1?

These terms were posted and are valid from 1 June 2017; they replace all other terms valid at that date.